Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Tech-savvy highly accurate and efficient in data entry and general operations. Influential communicator able to guide cohesive teams toward shared goals and advancement. It’s actually very simple. Hospitality (Hotel Front Desk) Resume Sample. A front desk agent is responsible for checking hotel guests in and out of their rooms. © 2020 Job Hero Limited. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Other common job titles include guest relations associate or front office agent. Front Office Executive Resume Samples & CV Format CAREER OBJECTIVE. The biggest part of the front desk agent’s job is the checking in and out of each guest of the hotel. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. He or she provides a brief picture of the customer service the hotel is offering. Hospitality is a wide encompassing industry, including restaurants, hotels, airlines, secretarial jobs, tours and many more. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. 1. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Introduced amenities and services to guests for their information and guidance. are active or restricted, Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment, Improved property management functionality by submitting key change requests, Coordinated sale and planning for wedding parties and events, Maximized revenues partnering with regional manager to forecast rates based on market trends, Confirmed reservation in system and reviewed all noted information, Recorded guest comments or complaints referring customers to managers as necessary, Promoted positive guest relations to all individuals approaching the Front Desk, Liaised with vendors to resolve issues with Internet phone and in-room movies, Issued keycards and escort instructions to bellhops, Cleaned and maintained lobby and common areas restocking supplies and watering plants, Advised housekeeping staff when rooms have been vacated and are ready for cleaning, Deposited guest valuables in hotel safes or safe-deposit boxes. Ascertains their lodging, purchasing needs. Encoded and organized pertinent information and data into the computer. A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Checkins and outs. A hotel bellhop provides excellent customer service. Although most modern cash registers or point-of-sale (POS) terminals automatically calculate fees and taxes based on the programming of their software, a hotel cashier is expected to be able to accurately calculate bulk room rates or corporate discounts and add up room and auxiliary charges utilizing a calculator or adding machine. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Comfortable in a front desk position or even as a night auditor. Team of the most popular job resume you will help create a pleasant and reports on the features available and engagement are hot topics in the minds of work. Hotel Receptionist Job Description Sample. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. Most candidates make display of hotel management courses in their resumes, but there are also cases when a high school diploma is considered sufficient. These can include typing, operating a multi-line phone, using email management software, and greeting customers as they enter the lobby of a business or organization. Job brief. And most important for the front desk manager position, I trained two new employees in daily front desk duties — including reservations, guest services, and the use of Toast POS software. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. How to write a Hotel Front Desk Receptionist job description. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Available in. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. It uses bold fonts, bullet points, and other formatting tools to make the document readable. Resume Database Template Menu. September 11, 2015 | By Lauren McAdams. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. The hotel receptionist job is often referred to as a front desk agent. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Front desk personnel are the face of your business. Well-organized in ... Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. ... preferably in a front desk environment at a resort/hotel ... Conducts ongoing training of all front desk employees to increase job knowledge and skill level Room Service Captain / In Room dining Captain Job Description Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. See our sample Hotel Front Desk Receptionist Cover Letter. Recorded the expenditure of the guests and added it to the guests' bill of payment. 1 Now put it to work. Your skills list should include between six and eight bullet points. Entry-Level Hotel Front Desk Resume Job Description [Sample] Good Example. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Front Desk Agent Job Description Example. Free workable has a pleasant and post your ad on the most popular job boards today. Type a city. Accustomed to providing individual... Summary: Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sale... © 2020, Bold Limited. Bad Example. Hotel Front Desk Agent Resume Questions. You should have a pleasant and professional disposition with guests and other hotel staff. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Assisted visitors and guests registered in the hotel. If you did not work in those specific jobs, don’t worry — all hospitality jobs require the same customer service skill sets, so you will still be able to learn from this resume example. If you did not work in those specific jobs, don’t worry — all hospitality jobs require the same customer service skill sets, so you will still be able to learn from this resume example. Strong multitasking... Summary: Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. All rights reserved. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Hotel Front Desk Job Description Resume - Hotel Front Desk Resume Examples New Hotel Front Desk Job. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Below you will find an example, tips, and pointers on how best to customize your hospitality resume for the job you are applying for. Put together the perfect front desk agent job description? Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Start a free Workable trial and post your ad on the most popular job boards today. They perform various functions, including providing clerical and customer support duties. Duties include welcoming customers and making them aware of the best in hotel services. When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. A Hotel Front Desk position may have a description similar to this one in an executive summary, professional summary, or resume: Previous hotel experience. Job Title: Front Desk Agent / Receptionist at COMPANY NAME . A front desk agent works fulfilling customer service and administrative roles in hotels. View All Auditor Resumes What Does a Hotel Receptionist Do? Ultimately, you will help create a pleasant and memorable stay for our guests. Hotel front desk resume with our team of our team of our guests. September 11, 2015 | By Lauren McAdams. Leading 3 Tips for Social Network Resume Layout. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Good mathematical skills are required for this job. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Hotel Front Desk Job Description For Resume. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. To do this, the desk agent must maintain a pleasant demeanor and be willing to work with the guest to get the best room possible for their stay. Guaranteed guests of a full hospitable service that would entice them to visit the hotel again, Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements, Ability to work under pressure and manage and resolve guest issues or complaints, Direct experience with maintaining reservation system, room assignment and processing hotel documents. The resume above covers a person who worked as a front desk clerk and hotel bellhop. Your job description is the first touchpoint between your company and your new hire. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. All rights reserved. Hospitality is a wide encompassing industry, including restaurants, hotels, airlines, secretarial jobs, tours and many more. Bachelor of Arts – Hospitality and Tourism (In progress), Hotel Front Desk Agent @ Hampton inn and suites, Hotel Front Desk Agent @ Ramada Inn by Wyndham, Hotel Front Desk Agent @ Meadowlands View Hotel, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals, Plan schedule and supervise the work of other 10 Front Desk employees, Process guest arrivals and departures including all necessary payments, Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy, Solid experience in accounting functions such as account Payable/Receivable and auditing, Offer referral for services and handle requests for information, Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby, Arrange for shuttle services and assist with other guest transport needs, Confirm sufficient supplies are ready and available to last the entire shift, Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) Front Office Manager Resume Samples and examples of curated bullet points for your resume to help you get an interview. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Prepared check out receipts and collected payments from departing guests. Dig deeper into our team of work, you will help create a recruiter. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Served 200+ meals per … Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. Gave answers to 50+ questions from guests daily. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. A Hotel Front Desk Clerk is the first point of contact for hotel customers. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Employers often disqualify jobseekers who make mistakes in formatting, spelling, or grammar. Hospitality (Hotel Front Desk) Resume Sample. Front Desk Agent Resume Skills List. Other common job titles include guest relations associate or front office agent. . Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Not customizing your resume for the specific job or hotel company can also be a rookie mistake when applying for a job as a concierge. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests.As such, the required qualifications for this job always include excellent customer service abilities. Example of a Hotel Front Desk Clerk job summary Our 6-room oceanfront hotel needs a Hotel Front Desk Clerk to serve as the face of our business and senior management’s connection with our guests. Friendly and professional demeanor front desk receptionist with the desire to help others. Greeted guests, receiving 98% customer service score from manager. 2014–2018. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. P... Summary: Friendly and polished [Job Title] offering proven experience in [Type] environments. Prepared check out receipts and collected payments from departing guests. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Issued room keys to guests and made certain that keys issued are correct. Made sure that credit cards being offered by clients for payments are valid. 2014–2018. Below you will find an example, tips, and pointers on how best to customize your hospitality resume for the job you are applying for. Simply adapt this resume example to suit your own needs and get ready for the interview call!
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